Frequently Asked Questions

Everything you need to know about shopping at iPlanet.

Are all products sold on iPlanet authentic and brand new?

Yes, we guarantee that all electronics sold on iPlanet are 100% authentic, brand new, and come in original manufacturer packaging with full warranty coverage.

What is your return policy for defective items?

We offer a 30-day return policy for any products that arrive defective or non-functional. Please ensure you keep all original packaging to facilitate a smooth return process.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days. We also offer express shipping options at checkout which can deliver your gadgets within 24-48 hours.

Do you offer international shipping?

Currently, iPlanet ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and select cryptocurrency payments for your convenience.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to our real-time tracking portal.